FAQ

 

Can I cancel my order after I've made a purchase?

Yes! We offer immediate order cancellation within 24 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.

 

My package is lost, stolen or damaged - can you send me a replacement?

Unfortunately, SKEPTIC is not responsible for lost or stolen packages or packages damaged in transit. However, we do recommend to our customers to select Route Shipping Insurance at checkout in order to cover for loss, theft or damage to your order and provide you with a timely replacement. We encourage our customers to purchase shipping insurance, especially during the holiday season, as packages may be very susceptible to theft and loss during this time. 

If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to info@skepticsupply.com.

Can I change my order that I placed?

Unfortunately, we cannot modify the order once it is placed, however, we can cancel your order prior to fulfillment. Please contact us immediately with your order number at info@skepticsupply.com to cancel an order. 

 

How do I return or exchange an item?

Our return policy is effective for 30 days from the time your order is delivered.

Please refer to our returns  policy for more information on how to initiate the returns process.

 

What types of Payment methods do you accept?

We accept Visa, Mastercard & American Express.

   

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

 

What if I am missing items from my order?

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

We fully guarantee and ensure that your package will arrive.

 

While we do our best to ensure that you have an amazing experience with Skeptic, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.

  

Return Shipping

Please note that you will be responsible for any and all return shipping costs.